Renew / delete policy
Domain names are registered for fixed periods that are subject to renewal. If a customer has selected our "auto-renew" feature for a domain name registration, we will attempt to automatically renew the domain name registration approximately few days prior to the domain name registration expiration date . If a customer has not selected our "auto-renew" feature for a domain name registration, we send several communications to customers and/or the agents acting on their behalf alerting them that their domain name registration services will expire on a certain date. If a customer does not renew the domain name registration by the expiration date, the domain name registration is subject to deletion at any time after that. In an effort to help our customers avoid unintentional deletion of their domain names registration(s), we may, but are not obligated to, provide our customers with a "grace period" after their domain name registration services expiration date(s) (a "grace period" begins on the day after the date of expiration). We currently endeavor to provide a grace period that extends of 35 days past the expiration date, to allow the renewal of domain name registration services. During this period a customer can renew a domain name registration; however, a grace period is not guaranteed and can change or be eliminated at any time without notice. Consequently, every customer who desires to renew his or her domain name registration services should do so in advance of the expiration date to avoid any unintended domain name deletion.
If an expired domain name registration is not renewed during any grace period provided by us, pursuant to our Service Agreement, rather than delete the domain name registration, we may, in our sole discretion, renew and transfer the domain name to a third party on the customer's behalf.
If an expired domain name registration is not renewed as outlined above, absent extenuating circumstances, we will delete the domain name registration. Registry Operators may provide registrars with the ability to "redeem" a deleted domain name for a customer, and we, in turn, may (but are not obligated to) provide customers with an ability to redeem a particular domain name registration. Such a Redemption Grace Period is not guaranteed and customers should renew their domain name registration services in advance of the domain name registration expiration dates to avoid deletion of domain names registration services. Currently, the Registry Operators provide an RGP for 30 days from the date of deletion. If we decide to provide the redemption service to a customer, we charge a fee of $100 to redeem and renew a domain name during the RGP. If the domain name is not renewed by the expiration of the RGP, it is then placed on "Pending Delete" status for five additional days, after which it is deleted and the domain name character string is then once again available for registration.
For all questions about domain please contact domain @ hosteur.com